faq

SHIPPING INFORMATION +
Standard Shipping will be delivered within 3-10 business days from the order’s ship date. Most Standard orders are processed and shipped within 1-2 business days.

Please note: Orders are shipped and delivered on business days (Monday through Friday, except major holidays). Orders being shipped to P.O. Box and APO/FPO addresses must be sent via standard shipping method. If you have any questions concerning the shipment of your order, please contact us via email at info@HolyBeautyCosmetics.com.

RETURNS +
All sales are final, unless product is damaged in transit. If product is received damaged, please contact us immediately, via email, at info@HolyBeautyCosmetics.com. Any damages that are brought to our attention after 5 business days will not be considered for refund.

For your protection and to ensure prompt delivery, we recommend that you send your return via UPS or insured Parcel Post. Your return will be processed promptly. Processing time is 7-10 business days from the time the return is received. Business days are from Monday to Friday, excluding federal holidays within the United States. An email will be sent to confirm receipt and processing of your return.

Please note: Only products purchased on HolyBeautyCosmetics.com may be returned for refund.

If you have questions about returns please contact us via email at info@HolyBeautyCosmetics.com.

DAMAGED ITEMS +
When your order arrives, please inspect the carton for any damage that may have occurred during shipment. It is normal for the shipping carton to show some wear, however, if damage occurred to the item(s) in your shipment, please contact us immediately via email at info@HolyBeautyCosmetics.com.

Please provide the order number along with your email address and phone number for fastest service. To assure prompt resolution, please retain the shipping box, packing materials and the damaged items for inspection by the carrier. 

OUT-OF-STOCK ITEMS +
In the event that one of our products are out of stock, we restock all out-of-stock items within 2-3 weeks. If you have any questions about an out-of-stock item, contact us via email at info@HolyBeautyCosmetics.com.